Dunstane Hotel

Hospitality Careers

 

Work With The Dunstane!

 

The Dunstane Hotel is currently looking for a Reservations Manager to join our small team

Our two-in-one hotel is currently embarking on a dramatic transformation that will see it renewed, refreshed and rejuvenated from top to toe.

Over the next few months, we’ll be redeveloping each and every bedroom, giving our communal spaces an extensive makeover and introducing a fresh all-day food and drink concept. And soon, our hotel will relaunch as The Dunstane Houses – an all-new and utterly unique boutique hotel for Edinburgh. Our guests remember us and return to us for our customer service, food and beverage, our unique style and how much we go out of our way to help them; these are their lasting memories of their stay with us and of great importance to our service and standards.

To help us on this journey we are looking for a team member with a passion for great customer service, organisation and a sales mindset.

Position is 5 days from 7 on a shift basis.

What we expect from you:
• Guest enquiries – checking phone/email procedures. Following high standards set for guest booking journey.
• Running reservations department in line with set budget
• Allocation of rooms on a daily basis
• Responsible for Guest knowledge database
• Data capture for marketing
• Pre-stay procedure – Following high standards set for guest booking journey.
• Post Stay procedure – Following high standards set for guest booking journey.
• Up-selling to all guests
• Incoming events enquiries
• Monthly reporting on reservations for the Hotel Manager
• Support reception with check ins/ outs and arrivals if necessary
• Reservation checks and extranet checks

What the Dunstane will offer you:
• Personal training and development specific to your job role
• Visits to suppliers for familiarisation and training where possible
• Meals from our kitchen during your shift
• An open and approachable management eager to hear all your ideas for our continued improvement.
• Frequent appraisals and reviews

If you wish to apply please send your CV and cover letter

 

Benefits of working with The Dunstane

 Free meals on shift, employee incentive scheme, restaurant and bar discounts, discounted room rates for staff and their family, staff Christmas party and regular social events.
 

We are currently recruiting a Housekeeper to join our small but hard working team.

The position is 4/5 days per week as per rota, work will be both weekdays and weekends. Duties include cleaning guest bedrooms to a very high standard, making sure the room is presentable to the standard required for the guest’s arrival. Cleaning public areas as necessary, counting and bagging laundry daily and putting away the deliveries.

Staff are also required to help with breakfast in the morning as part of the core team as required. Training will be given but experience is desirable.

Candidate will have good spoken English, be presentable and reliable with the flexibility to work to a rota. Must be able to work in a team. Please apply with CV.

Benefits of working with The Dunstane

  • Free meals on shift
  • Employee incentive scheme
  • Restaurant and bar discounts
  • Discounted Room rates for staff and your family
  • Staff Christmas Party
  • Regular staff social events

If you have not heard from us within 14 days, unfortunately your application has not been successful.

Dunstane Hotel